Grievance Handling & Conflict Resolution

An oversized complaint document appears to be signed and viewed by two parties

A Grievance Handling and Conflict Resolution Policy is designed to assist in managing staff complaints, grievances, and problems efficiently and effectively. 

A Grievance Handling and Conflict Resolution Policy should stipulate the confidentiality of the complainant and the steps taken by a company to resolve the complaint. 

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Social Media.

Two women high-fiving in front of their laptops as they receive positive social media notifications and metrics.

The purpose of a Social Media Policy is to provide direction to company employees on the use of social media at work and in personal time. The policy aims to provide a differentiation between an employee representing their company on social media platforms and the personal use of social media. 

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Alcohol & Drugs

Workers celebrating at an office party, once employee is throwing up into a plant

An Alcohol and Drugs Policy is intended to inform all employees that being under the influence of drugs, alcohol or other prohibited substances will not be tolerated in the workplace or within work hours. An Alcohol and Drugs Policy should specify that the use of any drugs and alcohol within work hours is a workplace health and safety concern as it can affect a person’s ability to exercise judgment and impair coordination, motor control, concentration and alertness. 

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Probation Period

Lily joined the company in a newly created role as site administrator just over 2 months ago.  Whilst Lily appears to be settling in well her work is not quite where you expect it to be.  Lily has missed a few deadlines and her attention to detail is poor at times but on the other hand, she has really connected the team and reduced the turnaround time on contract administration significantly.  You can’t quite work out what is going on but feel Lily is trying hard and you would like her to succeed. It is better to give feedback now and potentially resolve the situation rather than wait any longer. Your key question is really is Lily the right fit for the role?

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New Hire

Jackson is a recent applicant for a vacant position. You have been looking to fill this role for a few weeks and when Jackson came along after interviewing him and meeting him several times you knew he was the right fit, and so you offer him the role. During the interview process, you discover that Jackson has had several other interviews which do not surprise you as he is of high caliber. It’s two weeks before he can start and you are keen to ensure he remains excited about joining the team and you make him feel welcome.

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Unconscious Bias at Work

Watch the Life at Google video about how to identify and tackle unconscious bias in the workplace and in daily life.

Source: Google

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