Practising patience

Jo just started a new job after a long time being unemployed. They arrive at your office unannounced, extremely upset and agitated, almost incoherent with distress.

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Financial Insecurity

Sue has been working with you for a few months after being unemployed for two years. Initially she was very enthusiastic and engaged, but recently she has begun to show signs of tiredness at work. You notice she is no longer bringing her lunch and seems to be withdrawing from social events after work. She approaches you to ask for an advance on her pay.

Probation Period

Lily joined the company in a newly created role as site administrator just over 2 months ago.  Whilst Lily appears to be settling in well her work is not quite where you expect it to be.  Lily has missed a few deadlines and her attention to detail is poor at times but on the other hand, she has really connected the team and reduced the turnaround time on contract administration significantly.  You can’t quite work out what is going on but feel Lily is trying hard and you would like her to succeed. It is better to give feedback now and potentially resolve the situation rather than wait any longer. Your key question is really is Lily the right fit for the role?

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New Hire

Jackson is a recent applicant for a vacant position. You have been looking to fill this role for a few weeks and when Jackson came along after interviewing him and meeting him several times you knew he was the right fit, and so you offer him the role. During the interview process, you discover that Jackson has had several other interviews which do not surprise you as he is of high caliber. It’s two weeks before he can start and you are keen to ensure he remains excited about joining the team and you make him feel welcome.

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Xavier has worked for you now for 12 months. During that time he has attended many training sessions and courses at the company’s expense and proved himself to be a very willing and able employee. You think that Xavier has a long future in front of him within the business and have personally spent time helping him develop into a responsible young adult both inside and outside work.

Xavier comes to work and asks to see you. He tells you he is leaving. As his manager, you are bitterly disappointed.

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Flexible Working Request

Jacqui has been employed as a receptionist for over two years now.  She has been a terrific employee showing herself to be proactive, positive, and above all, very responsible. Jacqui has requested to see you indicating that she would like to adjust her work hours from 9-5 to better suit her lifestyle as she is undertaking further study.

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Interrelationships within the business

Tom is 18 and joined the business after being referred by his father, Dave, who has been a loyal and hardworking employee for over 20 years. It’s Tom’s first job since leaving school and he is not performing well.  He is late for work on a regular basis and his manager reports he is always joking around and is not at all productive.

Tom has been with the organisation for 12 weeks. Dave wants to know how Tom is going and asks “As a mate, how is my boy going? Hope he is not causing too much trouble. You know what it’s like when you start– it’s hard to find your feet.” Dave knows you well, in fact, when you started he was assigned to you as a mentor and before you moved divisions, he was your manager.

Dave mentions to you in the discussion that Tom loves working here and that they love being able to work together in such a great company.

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Performance Management

Jake has been employed for 3 months and is not performing the duties of his role well at all. His attention to detail is poor and has resulted in a number of customers being unhappy with the service received.  Jake has been spoken to already about the importance of following the procedures to avoid items not being sent to the right address yet, the same thing has occurred twice since he was given that feedback.

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Damien is a new employee working on-site with a group of experienced operators. He asks to see you early one morning as he says he wants to talk about the job site.  You meet with Damien and it is clear he is upset. Damien tells you he feels like he being bullied by the more experienced operators.

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Supervisor or Manager?Young Employee?