Jake has been employed for 3 months and is not performing the duties of his role well at all. His attention to detail is poor and has resulted in a number of customers being unhappy with the service received. Jake has been spoken to already about the importance of following the procedures to avoid items not being sent to the right address yet, the same thing has occurred twice since he was given that feedback.
Read moreTopic: Small Business or Employer.
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Bayani: mental health at work
Performance Management
Bullying
Damien is a new employee working on-site with a group of experienced operators. He asks to see you early one morning as he says he wants to talk about the job site. You meet with Damien and it is clear he is upset. Damien tells you he feels like he being bullied by the more experienced operators.
Read moreDrugs & Alcohol
Sam has recently turned 18 and has been working for you for the past 18 months. Sam has always been a consistent worker and keen to learn. He has arrived at work today smelling of alcohol and noticeably a little disorientated.
Read moreMental Health
Jasmine works in the office at reception. She started 12 months ago and settled in well. However, recently it has become increasingly difficult to have her working on reception as she seems to burst into tears frequently for no apparent reason and is unable to control the sadness. Jasmine is considered moody by her colleagues and as such, they are starting to avoid her. You witness Jasmine shout at a colleague when they asked her if she could print something for them for a client. The reaction was so loud most of the office heard. This has become a common response in the last 6 months when asked to perform tasks within her role description.
Read moreFamily Violence
Lachie has started coming to work late looking noticeably tired and not as well-groomed as usual. You have noticed that he has become withdrawn from the team. Colleagues have commented he seems distracted.
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